CompTIA A+ 220-802 Certification Exam Question (61-70)

A user’s CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check?

A.The video card display driver
B.The CRT power cable
C.The video cable
D.The CRT On Screen Display (OSD)

Answer: C

A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?

B.Paper handling

Answer: D

A technician has been dispatched to a customer site to diagnose an issue where the computer turns off intermittently. Upon arriving at the site, the technician detects a smoke smell coming from the computer. Which of the following is the BEST solution?

A.Power down the system and replace the CPU.
B.Power down the system and replace the power supply.
C.Install an additional case fan for proper ventilation.
D.Remove the side panel for proper ventilation.

Answer: B

Which of the following security measures is usually found in a laptop?

D.Key fobs

Answer: A

Which of the following can be achieved with Group Policy to help with workstation security measures?

A.BitLocker password
B.Complexity requirements
C.BIOS password
D.Wake on LAN

Answer: B

Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?

A.Recovery console
C.Safe mode

Answer: C

A technician notices that a computer is making a loud clicking noise but continues to run. System speed is barely affected, but they cannot access certain drives. These are the symptoms of which of the following?

A.Failing second hard drive
B.Failing system hard drive
C.Bad CMOS chip
D.Bad CPU fan

Answer: A

A user’s laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data?

A.Burn their data to DVDs
B.Use a SCSI to USB adaptor
C.USB hard drive enclosure
D.Copy their data to a USB flash drive

Answer: C

Which of the following is the BEST way to get rid of dead pixels on a laptop screen?

A.Replace the inverter
B.Replace the back bezel
C.Replace back light
D.Replace the LCD

Answer: D

A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The technician installs the network card, loads Windows XP drivers that came with the network card, and reboots the PC. Upon rebooting, the computer blue screens and the technician cannot get the computer to boot up properly. Which of the following should the technician perform to resolve this issue without any data loss? (Select TWO).

A.Remove network drivers
B.Install Windows XP Service Pack 3
C.Reinstall Windows 7 Professional
D.Install Windows 7 Service Pack 1
E.Boot up in safe mode

Answer: AE


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